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Gerry McGovern
Gerry McGovern Young

Gerry McGovern

Customer experience expert, Customer Carewords

Gerry MgGovern is a world famous capacity within customer experience. He helps large organizations such as Microsoft, Cisco, NetApp, Dropbox and IBM to deliver better customer experiences. He has also worked for the UN and the American, British, Dutch, Canadian and Norwegian government.

Gerry has developed a model to improve the customer experience by identifying the most vital customer tasks (top tasks). He is a very popular speaker internationally and has written six books about digital costumer experience, His last book was called Transform: A Rebel’s Guide for Digital Transformation.

The Journey to Customer Centricity (en)

Create a new culture based on simplicity, flexibility and empathy.

How the Web has brought us on a journey from an organization-centric universe to a people and customer-centric one. How digital is the agent of transformation, not the purpose of transformation. How our purpose and focus should be on embracing a new culture based on simplicity, flexibility and empathy. This is how we will deliver a truly excellent customer experience.

This talk will be on Thursday. 

FULL! - Creating a Customer Centered Crganization (en)

The workshop is full, but you can be on the waiting list. Choose VENTELISTE! - Creating a Customer Centered Organization when you sign up as usual.

Welcome to an exciting workshop with one of the world's foremost experts in the customer experience. Gerry has worked closely with customers worldwide, has written several textbooks on customer experience and is also a fabulous speaker and motivator. Customer experience trumps everything, but how to create a culture where customer experience is at the center of everything the organization doing?

One thing is for sure, Gerry goes in-depth  when he asks us to transform the customer experience. The workshop will be spiced up with case studies from businesses Gerry has worked with for the last 30 years. We promise good discussions and a lot of customer love. Are you working to create a culture of good customer experiences in your business, you will not miss this workshop.

Topic

  • How to go from being an organization that want to make it, to actually make it?
  • How do you create an organizational mindset and culture, what are the criteria for success and pitfalls?
  • Learn about what it takes to build a customer-centric organization.

Gerry will add some spice to the workshop with practical examples and he want to elicit the rebel in you. Come and learn and be inspired!

Max 40 participants 
Time: 9:00am - 3:00pm
Location: TBA
Price: 8000 NOK (together with the 2-day conference ticket)

Workshops can only be purchased together with a Webdagene ticket.