Gerry MgGovern is a world famous capacity within customer experience. He helps large organizations such as Microsoft, Cisco, NetApp, Dropbox and IBM to deliver better customer experiences. He has also worked for the UN and the American, British, Dutch, Canadian and Norwegian government.
Gerry has developed a model to improve the customer experience by identifying the most vital customer tasks (top tasks). He is a very popular speaker internationally and has written six books about digital costumer experience, His last book was called Transform: A Rebel’s Guide for Digital Transformation.