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Workshops October 18th!

You'll leave even wiser after three days of digital refill than after "only" two, right?! Sign up for a workshop the day before Webdagene! Join us a day early for a deep dive into customer experience with Gerry McGovern.

For people outside Norway the price will be 8000 NOK + VAT. Workshops can only be purchased together with a Webdagene ticket.

Workshop 1: FULL! - Creating a Customer Centered Crganization (en)
Workshop 2: Giving voice to your voice designs (en)

FULL! - Creating a Customer Centered Crganization (en)
– with Gerry McGovern

Gerry McGovern

The workshop is full, but you can be on the waiting list. Choose VENTELISTE! - Creating a Customer Centered Organization when you sign up as usual.

Welcome to an exciting workshop with one of the world's foremost experts in the customer experience. Gerry has worked closely with customers worldwide, has written several textbooks on customer experience and is also a fabulous speaker and motivator. Customer experience trumps everything, but how to create a culture where customer experience is at the center of everything the organization doing?

One thing is for sure, Gerry goes in-depth  when he asks us to transform the customer experience. The workshop will be spiced up with case studies from businesses Gerry has worked with for the last 30 years. We promise good discussions and a lot of customer love. Are you working to create a culture of good customer experiences in your business, you will not miss this workshop.

Topic

  • How to go from being an organization that want to make it, to actually make it?
  • How do you create an organizational mindset and culture, what are the criteria for success and pitfalls?
  • Learn about what it takes to build a customer-centric organization.

Gerry will add some spice to the workshop with practical examples and he want to elicit the rebel in you. Come and learn and be inspired!

Max 40 participants 
Time: 9:00am - 3:00pm
Location: Oslo Spektrum, Sonja Henies plass 2, 0185 Oslo
Price: SOLD OUT!

Workshops can only be purchased together with a Webdagene ticket.

Giving voice to your voice designs (en)
– with Cheryl Platz

Cheryl Platz

A unique opportunity to learn some basics about designing for voice interaction.

Designing for voice interaction can be an intimidating concept for a generation of designers trained primarily in visual principles and patterns. But there’s a greater need for voice designers than there are folks experienced in voice design. 

How do you know whether a leap into this emerging specialty may be just the right thing for your career? Odds are, your existing skills and creativity can be reframed to adapt to this new technology with the addition of some domain specific guidelines and creative lenses.

Who is the workshop for?

The workshop with Cheryl Platz is for designers who wish to learn about the logics in the voice user interface.

SECTION 1: STATE OF THE ART 

A brief history of voice user interface technology.

SECTION 2: LANGUAGE BEHIND NATURAL LANGUAGE A glossary of voice user interface design, including detailed definitions of key concepts specific to VUI. We dive deeper into the various stages of audio processing that translate a customer's speech into a signal the designer can work with.

SECTION 3: SITUATIONAL CONSIDERATIONS We walk through a number of the constraints and design pivots commonly applied to voice designs, like the importance of acoustic uniqueness and the appropriate use of grammars vs. natural language systems.

SECTION 4: BASIC GUIDELINES FOR SUCCESSFUL VOICE DESIGN We walk through seven guidelines for voice design in detail: important considerations like reincorporation, brevity and earcons along with process guidelines like audio storyboarding.

SECTION 5: DELIVERING A VOICE DESIGN The end-to-end design process is transformed from a visually-focused process to an IA and contentfocused process. New deliverables are proposed as we walk through a sample skill and see the deliverables created step-by-step.

SECTION 6: INTRO TO SKILLS We deconstruct the information architecture of skills on Alexa, Google, and Cortana - so that designers that wish to build their solutions can translate the designs. (We do not cover coding in this workshop).

Max 30 participants
Time: 09.00 - 15.00
Place: Netlife Design, Stenersgata 8, 0184 Oslo
Price: Only sold with Conference tickets, 10 600 + VAT

Workshops can only be purchased together with a Webdagene ticket.