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Program

The world is in change, and digital has more impact to our society than ever before. Come to Webdagene to be inspired, reflect and learn!

Hvilken dag vil du se?

Workshops: Onsdag 18. oktober Dag 1: Torsdag 19. oktober Dag 2: Fredag 20. oktober

09:00–15:30

FULL! - Creating a Customer Centered Crganization (en)

– with Gerry McGovern

The workshop is full, but you can be on the waiting list. Choose VENTELISTE! - Creating a Customer Centered Organization when you sign up as usual.

Welcome to an exciting workshop with one of the world's foremost experts in the customer experience. Gerry has worked closely with customers worldwide, has written several textbooks on customer experience and is also a fabulous speaker and motivator. Customer experience trumps everything, but how to create a culture where customer experience is at the center of everything the organization doing?

09:00–15:30

Giving voice to your voice designs (en)

– with Cheryl Platz

A unique opportunity to learn some basics about designing for voice interaction.

Designing for voice interaction can be an intimidating concept for a generation of designers trained primarily in visual principles and patterns. But there’s a greater need for voice designers than there are folks experienced in voice design. 

08:00–09:00

Registration and coffee

09:00–09:10

Velkommen til dag 1

Registreringen begynner 08:00. Kaffen er klar!

09:40–10:05

The Journey to Customer Centricity (en)

– with Gerry McGovern

Create a new culture based on simplicity, flexibility and empathy.

10:05–10:25

Break

10:25–10:45

The dark net (en)

– with Jamie Bartlett

The internet is not for wimps! Get ready to dive into the network's subculture.

10:45–11:05

Understanding humans (en)

– with Leah Reich

Are you really fixing your customer's problem?

11:05–11:25

10 grep for kundeorientering i en digital hverdag (no)

– with Guro Røberg and Ove Dalen

This talk is in Norwegian!

11:25–11:45

Break

11:45–12:05

Hvordan menneskesentrisk teknologi endrer kundeopplevelsen

"The death of UX as we know it"

12:05–12:20

Nysgjerrighet som drivkraft (no)

– with Louise Fuchs

This talk is in Norwegian.

12:20–12:40

Scaling service design and the challenge of problem-caring (en)

– with Sandhjay Poyzer

Delivering public services that truly meet user needs involves some big changes.

12:40–13:35

Lunch

13:35–13:50

Hemmelig

Her kommer det en overraskelse på fagscenen. Mer kan vi ikke si:)

13:50–14:10

UX of Story: Designing the Future of Storytelling (en)

– with Mandy Mandelstein

What we can learn from experience design of past storytelling mediums as we experiment with new ones.

14:45–15:05

Break

15:05–15:25

Ten realities of the internet of things (en)

– with ​Alexandra Deschamps-Sonsino

The big picture of what every designer, developer and business should know about Internet of things.

16:05–17:15

Drikkepause med underholdning

17:30–00:00

Middag og Fest!

Vi holder oss i Oslo Spektrum, dette blir gøy!

08:00–09:00

Registration and coffee

09:00–09:05

Velkommen til dag 2

Dørene åpner 08:00. Kaffen er klar!

09:05–09:20

Hvorfor personvern er viktig for kommunikasjon

– with Eva Jarbekk

Lær mer om de nye personvernreglene som kommer i mai 2018.

09:20–09:40

The voice of the future (en)

– with Cheryl Platz

What works and what does not work with voice control technology?

09:40–09:55

Verktøy for digital innovasjon (no)

– with Klara Vatn

This talk is in Norwegian.

09:55–10:15

Break

10:15–10:45

TBA

– with Mia Kolbeinsen and Cecilie Cottis Østreng

10:45–10:55

Hverdagen til kidsa. Hva kan vi lære? (no)

– with Kristin Magnussen

This talk is in Norwegian.

11:10–11:30

Break

11:30–11:45

Om å bryte tabuer på Snapchat (no)

– with Tale Maria Krohn Engvik

This talk will be in Norwegian.

11:45–12:25

Slik kommuniserer du til hele hjernen (sv)

– with Erik Modig

This talk will be in Swedish.

12:25–13:25

Lunch

13:45–14:05

Enkel og effektiv brukertesting (no)

– with Ida Aalen

This talk is in Norwegian.

14:05–14:20

Break

14:20–14:50

SKAM på 30 minutter (no)

– with Håkon Moslet

This talk will be in Norwegian.

14:50–15:20

Building bridges on diversity: (en)

– with Jessica Shortall

What the fight for civil rights can teach us about designing with empathy

15:20–15:30

End